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Built on Partnerships
New York’s 511 system is fed by an alliance of 16 transportation
and public service agencies spanning three states (New York,
New Jersey and Connecticut). Traffic management centers
monitor and provide traffic condition information to the
511 system. Staffs at these centers receive highway condition
information from police and transportation officials, motorist
assistance patrols, 911 calls, construction crews, traffic
cameras and roadway sensors. Transit information comes
from public transportation agencies; weather conditions,
forecast information and alerts are provided by the National
Weather Service. New York’s 511 service differs from other
states’ 511 services in its breadth and depth of information.

Statewide Transit Assistance
Because of New York’s efforts to develop transit schedule data
standards, 511NY features a groundbreaking, multimodal,
multiple-agency transit trip planner. The transit trip planner
provides users with door-to-door itineraries for more than
50 transit service providers in the state, including Amtrak
and intercity bus services.

Emergency Notifications
A free, personalized 511NY TransAlert subscription service
provides e-mail and cell phone text notifications of major
incidents. This service can be customized to provide alerts
by county, by four types of events (road closures, blocked
lane, disruption/unexpected delays and other) and severity
level. 511NY capitalizes on the State Emergency Management
Office’s messaging technology that can send up to 100,000
e-mails per minute.